Fife Resource Solutions (known as FRS) is an arms-length organisation of Fife Council. We were set up to provide services on behalf of the Council such as:
Commercial waste services
Household Waste Recycling Centres
For other personal data we process, we are a Data Controller in our own right, registered with the Information Commissioners Office – registration no. ZA366759.
We have a separate Privacy Notice for our employees.
This notice explains how we use and share your information by providing a general description of what categories of personal information we collect about you, why we collect it and what we use it for.
We generally collect, use and hold information about you in order to provide services and to carry out statutory functions on behalf of Fife Council. Information may be collected by FRS on a paper or online form, by telephone, email, CCTV, body worn cameras, Automatic Number Plate Recognition (ANPR), or by a member of our staff.
We will inform you if we record or monitor any telephone calls you make to us. We do not record any financial card details if you then make payments by telephone.
If you are a user with general public access, Fife Council, on behalf of FRS, web logs a number called your IP address which is automatically recognised by the system.
The system will record personal information if you:
We need to collect and hold information about you, to:
We may not be able to provide you with a product or service unless we have enough information, or your permission to use that information.
We will use the information you provide in a manner that conforms to the UK General Data Protection Regulation and the Data Protection Act 2018. We will always have a legal purpose for processing your personal information which we consider are:
FRS will not keep your information for longer than is necessary. In some instances, the law sets the length of time information has to be kept. Where the law does not set a period, FRS will keep your information for no longer than it is required for the purpose for which it was collected.
Because these periods can vary, there is no single answer to how long we will keep your information. FRS follows Fife Council timescales for keeping data. To find out how long the Council keeps information for different purposes, please visit here.
In addition, there are some other factors that can influence how long we keep your information. These include;
*Where this happens, safeguards are put in place to ensure that your information is secure.
At times, we will share your information with Fife Council services as well as external partners, organisations and suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing or any other purposes.
We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the UK General Data Protection Regulation/Data Protection Act, for example, where the disclosure is necessary for the purposes of the prevention and/or detection of crime.
We may disclose information when necessary to prevent risk of harm to an individual.
FRS is required by law to protect the public funds it administers. We may use any of the information you provide to us for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing, administering public funds, or where undertaking a public function, in order to prevent and detect fraud. This includes the Cabinet Office, the Department for Work and Pensions, other local authorities, HM Revenue and Customs, Audit Scotland and the Police.
Data matching may also be used to assist FRS in identifying individuals who may need additional support if an actual or potential incident impacts Fife. This information may also need to be shared with partner agencies in responding to the incident.
All our systems where any personal data is stored are given appropriate protection. For example, our IT systems are protected by firewalls and anti-virus systems and are limited by access controls to only those people who need to see your information to do their job; our paper-based systems are securely locked away when not in use.
We provide training to staff who handle personal information and treat it as a disciplinary matter if they misuse or do not look after your personal information properly.
We will dispose of paper records or delete any electronic personal information in a secure way.
In general, FRS does not transfer personal data outside the UK however, we may process your information overseas on occasion, such as when using web services that are hosted outside the UK but only when we are satisfied that both the party which handles the data and the country it is processing it in, provide adequate safeguards for personal privacy.
You have a number of rights in relation to your personal data:
You have the right to object to FRS processing your personal data where we are performing a task in the public interest/exercise of official authority or under our legitimate interests.
We try to ensure that any information we hold about you is correct. There may be situations where you find the information we hold is no longer accurate and you have the right to request that this is corrected.
You have the right to request that FRS stop processing your personal data in relation to any service, or when you have requested a correction to your personal data or you have objected to processing. However, this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request, but we may be required to continue to hold or process your information to comply with a legal requirement.
You have the right to request FRS to erase (destroy) any personal data we hold about you. However, if we have a legal purpose for continuing to process your data we may be unable to comply with your request.
If we have asked for your consent in order to process your personal data you can withdraw this consent in whole or in part at any time.
You are legally entitled to request access to any information about you that we hold, and a copy. This is known as a subject access request. Further information can be found here, where a request can be made on-line, or email
firstname.lastname@example.org. Alternatively, you can write to Information Management & Request Team, Fife Council, Fife House, Glenrothes, Fife, KY7 5HX. Fife Council will process your request on behalf of FRS.
If you want to know more about any aspect of the way that FRS has dealt with your personal data, or your rights in regard to it, please contact FRSData.Protection@refsol.co.uk or our Data Protection Officer at email@example.com.
If you remain dissatisfied, you may wish to contact the Information Commissioner’s Office to raise your concern or complaint. The ICO can be contacted in writing at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or telephone: 0303 123 1113 or online: https://ico.org.uk/concerns.
We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law.